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Terms and Conditions of Sale:
PST/GST/VAT Number Requirements: PST/GST/VAT number must be on file prior to any shipment
Terms:

Credit Card - Visa/MasterCard/American Express (signed cardholder authorization required � please inquire)
Wire transfer information provided upon request. A $30.00 service charge will apply to all Wire Transfers
Net 30 only upon approved credit (minimum order $100).

Shipments: FOB, San Diego, CA via Konexx standard shipper
Freight and Insurance - prepaid and added to Invoice. Call for Rates.
Duties & Taxes: Customer responsible for all custom duties and taxes, as applicable
In the case that Konexx is billed for any duties or taxes, the customer will be billed for those charges
KONEXX CAN NOT quote Customs, Duties or Taxes
Phone2PC Returns and Warranty: All Phone 2 PC Solutions ship with a 15 day demo period.

The customer may return the solution within 15 days for full credit of purchase (minus shipping and handling) as long as the software has not been registered (RMA required).

Once the software has been registered the solution cannot be returned for credit.

P2PC - Basic - 90 days warranty - plus 30 day technical support from date of registration.

All other Phone2PC Solutions include: 1 year limited warranty, 1 year technical support and free upgrades of official software releases during the first year from date of registration upon customer request.

Proof of purchase required for warranty service. Warranty returns require prior authorization (RMA number).
Phone2PC Licensing and Extended Warranty: Additional support maybe purchased as a licensing fee. The cost of the fee is 20 % of the MSRP price. Licensing fee includes 1 year additional support and free upgrades of official software releases for that 1 year period. This may be purchased for subsequent years.
Connector Returns and Warranty:

Dead-On-Arrival. Must be shipped back freight prepaid and will be repaired or replaced. Prior authorization (RMA number) required for return.

30 Day Money Back Guarantee. Available only for purchases of less than 10 units (single product or mix and match). Standard production units only. Must be shipped back freight prepaid. Prior authorization (RMA number) required for return. Purchase price credited within 2 weeks of receipt less any missing components per current Service Parts Price Lists.

One year warranty from date of purchase for the Mobile Konnector, Mobile-USB, Data Port Anywhere, Office Konnector, Konference and Koupler. One year warranty from date of purchase for the DWI Family and the Autoset. 90 days warranty from date of purchase for the ModemMinder and Model 100.

Proof of purchase required for warranty service. Warranty Returns require prior authorization (RMA number).

Delivery: Shipment usually within 2 business days from receipt and acceptance of PO (quantity dependent).
Expedited Shipments subject to a $15.00 Special Handling Fee (prior to 1:30 pm PST).
All international shipments are subject to a $5.00 document preparation fee
No drop ships allowed
In the case that customer refuses shipment or for any reason abandons shipment, customer shall retain responsibility for the shipment and will be charged the cost of returning the shipment to KONEXX. If product is unable to be returned to KONEXX due to customer refusal or abandonment, customer will not be credited for the purchase
Customer Support: Technical Support available at 858-537-5010 (7:30 AM to 4:30 PM Pacific Time) or at support@konexx.com
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